If your web site forms are posting Leads to Salesforce, and you are using the Salesforce-provided Web-to-Lead html code, you need to update your web site by November 17, 2017. If you do not, you will no longer receive new leads from Salesforce.
How do I know if I am using Salesforce’s Web-to-Lead code?
If you generated your form code by going to Setup | Build | Customize | Leads | Web-to-Lead | “Create Web-to-Lead”, or the existing forms on your web site begin with the following code:
<form action="https://www.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8" method="POST">
then you need to make this update.
If you have a custom-built form, ask your developer.
Form vendors such as Gravity Forms and Form Assembly should have made the changes to their systems to support the new endpoint already.
How do I update my web site?
1. For any forms on your website that are Web-to-Lead forms, search the website HTML code for this code snippet:
2. Replace the “www” with “webto” so that the “form action” URLs in the Web-to-Lead HTML code display as such:
3. Beyond just your “Contact Us” page or any inquiry forms, don’t forget to update landing page forms if you have them.
4. TEST! Submit at least 1 test lead in every form, and check the results in Salesforce.
Only the web address to submit leads to is changing, so everything should continue working as before, but it is best to check in case a typo was made.
Why do I need to do this?
Salesforce will no longer be redirecting API calls to its www.salesforce.com endpoint, since this is used for its main web site. The new endpoint URL (webto.salesforce.com) is already available, so updating as soon as possible is recommended to improve the performance and avoid the chances of losing any precious leads.
Note that if you have test forms that are pointing to Salesforce Sandboxes, no changes need to be made to those.
For more information, you can see Salesforce’s documentation on the web-to-lead changes.
Questions about Salesforce leads, forms, etc.?
Post any questions in the comments below and we’d be glad to help. Salesforce lead tracking is what CloudAmp is all about.