Privacy Policy

Last Updated October 30, 2018

Your privacy is important to CloudAmp LLC ("CloudAmp"). This Privacy Policy (the "Policy") discloses our information practices, including our policies regarding the types of information that is gathered and tracked through our web site, descriptions of how such information is used, and identification of the parties with whom the information may be shared. This Policy will be applicable to the CloudAmp web site located at http://www.CloudAmp.com upon which the policy is displayed (each, a "CloudAmp Site").

By voluntarily using a CloudAmp Site and/or providing data or other information via a CloudAmp Site, you are indicating your consent to this Policy and agreement to be bound by its terms.

Privacy Shield

CloudAmp LLC complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. CloudAmp LLC has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

In compliance with the Privacy Shield Principles, CloudAmp LLC commits to resolve complaints about our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact CloudAmp LLC at:

CloudAmp LLC
3012 16th Street, Suite 205
San Francisco, CA 94103
info@CloudAmp.com

In compliance with the Privacy Shield Principles, CloudAmp commits to resolve complaints about our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact CloudAmp at info@cloudamp.com

CloudAmp has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

CloudAmp is responsible under the Principles for the processing of Personal Data it receives under the Privacy Shield and subsequently transfers to third parties acting as agents on our behalf. CloudAmp remains liable if such agent processes Personal Data from the European Economic Area in a manner inconsistent with the Principles (unless CloudAmp can prove that we are not responsible for the event giving rise to the damage).

The Federal Trade Commission has jurisdiction over CloudAmp’s compliance with the Privacy Shield.

Information Collection and Use

Personal Information

You can visit a CloudAmp Site without telling us who you are and without revealing any information about yourself. There are times, however, when we may need certain personally identifiable information ("Personal Information") from you.

You may choose to provide us with Personal Information (such as your name, email address and company name) through the CloudAmp Site when you elect to register with CloudAmp in order to download our products or access premium content. When you provide Personal Information in order to register with CloudAmp, such Personal Information will be used in order to provide you with access to the requested products, services content and/or information. We may also use the Personal Information to help us understand who is using our products and services and to help us manage business development activities. If you tell us that you do not want us to use this Personal Information as a basis for further contact with you, we will respect your wishes. Newsletters

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.

Statistical Information

In addition, we sometimes collect anonymous information from visits to the CloudAmp Site to help us provide better customer service and to make the CloudAmp Site as user friendly as possible. For example, we keep track of the domains from which people visit and we also measure visitor activity on CloudAmp Site. However, when we do so, we do so in ways that keep the information anonymous. CloudAmp may use this data to analyze trends and statistics and to help us provide better customer service. None of the information described in this paragraph is reviewed at an individual level.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We may use cookies on this site. We do not connect the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. We use persistent cookies to store a unique cryptographic hash value, so you don't have to enter username/password more than once on a given computer. The information stored does not contain any personally identifiable information.

Third Party Cookies

The use of cookies by third parties is not covered by our privacy statement. We do not have access or control over these cookies. These third parties use session ID cookies to make it easier for you to navigate our site.

Third Party Tracking

CloudAmp and our third party advertising partners use clear gifs (web beacons), images and scripts. We tie the information gathered to our customers’ personal information.

To learn more about our advertising company’s use of clear gifs, please go to http://code.google.com/apis/analytics/docs/tracking/home.html.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you no longer want to receive marketing-related emails from CloudAmp LLC on a go-forward basis, you may contact us at info@cloudamp.com and request that your Personal Information be removed from marketing-related emails.

Behavioral Targeting/Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here or if located in the European Union click here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Links to Other Web Sites

The CloudAmp Site may contain links to other Web sites. CloudAmp is not responsible for the privacy practices or the content of such Web sites. The links from a CloudAmp Site do not imply that CloudAmp endorses or has reviewed the third party Web sites. We suggest contacting the operators of those Web sites directly for information on their privacy policies.

Social Media Widgets

We may add Social Media Features to our site, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our Site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Invitations

If you choose to invite others to a report or dashboard within your organization, we will ask you for the other user's name and email address. We will automatically send him/her a one-time email inviting him/her to visit the site. CloudAmp stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Blog/Forum

If you use a blog or forum on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these blogs and forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums. Customer Testimonials

We post customer testimonials on our web site, which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.

Our Disclosure of Your Personal Information and Other Information:

CloudAmp is not in the business of selling your Personal Information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Information with certain third parties without further notice to you, as set forth below:

  • Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets.
  • Related Companies: We may also share your Personal Information with our subsidiaries, affiliates and other related companies for purposes consistent with this Policy, including sending emails and credit card processing.
  • Agents, Consultants and Related Third Parties: CloudAmp, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
  • Legal Requirements: CloudAmp may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of CloudAmp, (iii) act in urgent circumstances to protect the personal safety of users of a CloudAmp Site or the public, or (iv) protect against legal liability.

Security

Personal Information collected through the CloudAmp Site is kept in a secure database and all reasonable precautions are taken to secure this data. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from a CloudAmp Site may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Information to CloudAmp via the Internet.

The security of your personal information is important to us. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

Choice/Opt-out

If you no longer wish to receive our newsletter you may unsubscribe at any time by using the unsubscribe link located at the bottom of each newsletter communication or by email us at info [at] CloudAmp [dot] com.

Changes to Our Policy

We may change our business and the CloudAmp Site from time to time. As a result, at times it may be necessary for us to make changes to this Policy. CloudAmp reserves the right to update or modify this Policy at any time and from time to time without prior notice. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Please review this policy periodically, and especially before you provide any Personal Information. This Policy was last updated on the date indicated above. Your continued use of the CloudAmp Site after any changes or revisions to this Policy shall indicate your agreement with the terms of such revised Policy.

Access to Personal Information and Other Questions

Upon request CloudAmp LLC will provide you with information about whether we hold any of your personal information. You will have the right to contact us to request access to the Personal Information we have collected from you and to request the correction, modification or deletion of such information. To make such a request and/or to pose any other questions regarding this Policy, please contact us.

CloudAmp LLC
3012 16th Street, Suite 205
San Francisco, CA 94103
info@CloudAmp.com