Published May 23, 2025 by David Hecht
Quick Start
Instructions
Frequently Asked Questions
Salesforce API Version Issue Details
How to Keep Salesforce Apps Up to Date
To update a Salesforce AppExchange app to the latest version, navigate to the app listing page on the AppExchange, and click Get It Now.
Click Get it Now, Log in, and confirm installation
(you may need to log in twice)
Choose “Install for All users”
Salesforce almost always shows this message, just click “Done”
Will I need to configure the app again after updating?
No, all existing settings and configuration should still be there after the Salesforce application is updated. For the CloudAmp dashboards, note that Salesforce does not update existing dashboards, since that could risk overwriting customizations in your org.
I am a paying customer, why is it saying I am signing up for a trial?
If you are paying for a Salesforce application, such as the CloudAmp Campaign Tracker, clicking “Get it Now” will take you through the trial signup screens. However, once the installation begins Salesforce will recognize your existing paid license, and simply do the update. There will not be another trial.
Can I downgrade to the previous version if I have problems after upgrading a Salesforce app?
Unfortunately, downgrading or moving to a lower version number is not possible after an update. This is why testing in a Salesforce sandbox is recommended, especially for more complex apps. The only way to downgrade would be to uninstall an app and then install an older version, but this process would lose all associated settings and data.
Which installation option should I choose, Install for All Users or Install for Admins Only?
Generally for CloudAmp’s Salesforce apps we recommend installing for All Users. Control to the app objects will generally be managed by other profile and user permissions. Salesforce permissions can be a complex topic, however, so consult with your organization’s security policies if necessary.
Beginning in February 2025, Salesforce started sending out notices that an update was not made in Salesforce orgs containing apps that used older API versions in some of their components.
Your production org was not enabled on the ICU locale formats as notified due to the API version below 45 used in the org.
Please upgrade your Apex classes, Apex triggers, and custom Visualforce pages to API version 45.- or higher. For details, refer to the Help article API Versions for Apex Classes, Apex Triggers, and Visualforce Pages.
For questions about the phased deployment, refer to the knowledge article JDK Locale Format Retirement and Enable ICU Locale Formats Release Update.
Thank you,
Salesforce
Basically, if an app has code that uses older versions of the Salesforce API (very common in apps that have not been updated or upgraded recently), a fix was needed. Most apps should provide newer versions with updated API versions in their code.
There are 2 ways that Salesforce AppExchange apps are regularly updated, push updates and ones you need to manage yourself.
Many paid applications on the Salesforce AppExchange will push updates, meaning they push the latest versions to your Salesforce Org, without you needing to do anything. For more complex applications, they may send you notifications about the upgrade, and even offer a push first to your sandbox for testing.
Other applications you can update on your own, when you choose too. CloudAmp apps are like this. For those applications, the simplest way to see when updates are available is by logging into the Salesforce AppExchange with your Salesforce credentials.
Checking Your Salesforce Apps
My Installs & Subscriptions
Click “Update Available”
Click Confirm
Select All Users
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David Hecht Founder, CloudAmp |
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CloudAmp Apps for Salesforce |
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